NCR Corporation, a global leader in omni-channel solutions, announced an extension to the NCR Aloha Platform that will enable restaurants to increase speed of service, improve order accuracy and increase overall customer satisfaction by providing their customers with a self-ordering kiosk. The Consumer Self-Ordering solution is available now in North America.
“A self-ordering kiosk is yet another strong example of NCR’s omni-channel leadership in the restaurant industry,” said Don Zimmerman, Vice President and General Manager for Hospitality at NCR. “This solution is further proof that NCR is leading the reinvention of how restaurants connect with their customers and create better experiences for them, while controlling costs.”
Restaurants of all types are looking to expand the number of channels in which their guests can connect, interact and transact with them. “Restaurant brands are undergoing an evolution and transforming their operations to become digitally integrated businesses. Omni-channel software that can help integrate physical and digital channels, while aggregating, integrating and presenting enterprise data, is critical to their success,” said Greg Buzek, President, IHL Group.
The NCR Consumer Self-Ordering solution creates a new on-premise channel. Restaurant guests can take their time to review the entire menu, look at special offers and place their order—all without standing in a queue. This can result in a better overall experience for the guest and, typically, higher check averages for the restaurant.
NCR Consumer Self-Ordering software is now available on iPad devices for fast casual and quick-service operators throughout the United States and Canada. The software will be available on built-for-purpose devices and other operating systems later this year, giving restaurant operators choice and flexibility in how they deploy their consumer self-ordering needs.